Masti 365 FAQ — Everything Pakistani Players Ask

Go to the Masti 365 login page and click "Forgot Password." Enter your registered email address or Pakistani mobile number and you will receive a password reset link. The link expires after 30 minutes for security. If you do not receive the email, check your spam folder first. If the issue persists, contact support@masti365.ws and our team will verify your identity and reset access manually.

No documents are required to register or to start playing on Masti 365. Identity verification (KYC) is only required before your first withdrawal. At that point, you will need to submit a clear photo or scan of your Pakistani CNIC (both sides) or your passport. You may also be asked for a selfie and proof of your payment method. The KYC review typically completes within 24 hours. Documents are only required once unless your account information changes significantly.

Accounts are automatically locked after five consecutive failed login attempts to prevent unauthorised access. The lock lifts automatically after 30 minutes. For immediate assistance, contact our 24/7 support team via live chat on the Masti 365 website or email support@masti365.ws. Provide your registered email or mobile number and we will verify your identity and unlock the account. Accounts may also be locked during security reviews — support will inform you of the reason and expected resolution time.

Yes. Log in to your Masti 365 account, go to Account Settings → Personal Details, and request an update. Because your email and mobile number are used for security verification and payment method matching, any change requires identity confirmation. You will be asked to verify the new contact detail before the change takes effect. Contact support if you have difficulty accessing the settings after a phone number change.

Log in to your Masti 365 account, tap the Wallet icon, and select "Deposit." Choose your preferred payment method from Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard. Enter the amount — minimum deposit is Rs 200 — and follow the on-screen instructions for your chosen method. Deposits via mobile wallet (Easypaisa and JazzCash) are credited to your Masti 365 balance instantly. Bank IBFT deposits may take up to one business hour during banking hours.

Withdrawal processing times on Masti 365 depend on the method selected. Easypaisa and JazzCash withdrawals typically process within 5 minutes during normal hours. NayaPay and SadaPay take up to 30 minutes. Bank IBFT transfers are processed within 1–2 business hours on weekdays. Visa/Mastercard withdrawals take 1–3 banking days. Your first withdrawal requires completed KYC verification — this is a one-time step. All subsequent withdrawals process at the standard times once KYC is approved.

On Masti 365, the minimum deposit is Rs 200 and the minimum withdrawal is Rs 500. Maximum limits vary by payment method — Easypaisa and JazzCash follow standard wallet limits (typically Rs 25,000 per transaction for standard wallet holders, higher for biometrically verified accounts). Bank IBFT supports larger transactions. For players who wish to deposit or withdraw higher amounts, contact support and our team can advise on the best method for your situation. All balances are held and settled in Pakistani Rupees with no conversion charges.

Masti 365 does not charge any fees on deposits or withdrawals. The amount you deposit is the exact amount credited to your account, and the amount you request to withdraw is the amount you receive. Note that your mobile wallet provider or bank may apply their own standard transaction fees — these are outside Masti 365's control. JazzCash and Easypaisa standard transfers are typically free for the recipient. If you notice any unexpected deductions, contact support with your transaction reference and we will investigate immediately.

Once you are logged in to Masti 365, go to the sportsbook and select Cricket. You will see all currently available matches — both pre-match (upcoming games with markets open in advance) and live in-play matches (games currently in progress with real-time odds). Select a match, choose a market (match winner, total runs, top batsman, method of dismissal, etc.), enter your stake in PKR, and confirm your bet. Winnings are credited to your Masti 365 wallet immediately after official match results are confirmed. Visit our Cricket Betting page for more detail.

Yes. Masti 365 provides live cricket scores updated ball by ball for all major ongoing matches. Visit the Live Cricket Score section of the platform to follow the latest scorecard, fall of wickets, run rate and partnership stats in real time. Live scores are available for all Test matches, ODIs, T20Is and PSL games covered on the platform. You do not need to place a bet to view live scores — the scoreboard is accessible to all logged-in Masti 365 users.

If a cricket match is abandoned without a result being reached (due to rain, pitch conditions, security issues, etc.), Masti 365 settles all bets on the abandoned match according to the official result declared by the governing cricket board (PCB, ICC, etc.). If no official result is given, pre-match bets on match winner markets are typically voided and stakes returned. Live in-play bets placed after the start of play are settled based on how far the match progressed at the time of abandonment, according to Masti 365's official betting rules available in our Terms and Conditions.

Masti 365 covers every PSL match from the group stage to the final with a wide range of markets. Standard match markets include match winner, toss winner, first over runs and total sixes. In-match markets cover highest scoring power-play, player milestones (50s, 100s), fall of next wicket and more. Outright tournament markets include PSL champion, top run scorer of the season and top wicket taker. All PSL markets are priced in PKR and updated in real time. Visit PSL Betting for the full current market list.

Absolutely. Masti 365 supports full in-play betting on all PSL matches. Once a game starts, live markets open with odds that shift ball by ball based on the match situation. You can place bets during the innings, between overs, after wickets fall, or at any other point while the match is in progress. The Masti 365 platform also displays the live scorecard alongside the betting interface so you can make informed decisions without switching between apps. In-play PSL betting is one of the most popular features among our Pakistani users.

Aviator is a crash-style game available around the clock on Masti 365. At the start of each round, you place a bet (minimum Rs 10). A plane takes off and a multiplier starts climbing — 1.1x, 1.5x, 2x, 5x and beyond. You can cash out at any point before the plane "flies away." If you cash out in time, your stake is multiplied by the amount shown. If the plane flies away before you cash out, you lose your bet. The outcome is determined by a provably fair random algorithm. You can place two simultaneous bets per round with different cash-out targets. Visit the Aviator Game page for a full strategy guide.

The Masti 365 casino section features over 500 games. Categories include: live casino (blackjack, baccarat, roulette, Teen Patti with real human dealers), crash games (Aviator, Jet X), video slots, table games (poker, roulette, blackjack in RNG format), and game shows. All games are powered by certified software using RNG technology that has been independently tested. Stakes start from as little as Rs 10 for most games. Visit the Online Casino page for the full catalogue. Poker has its own dedicated room — see the Poker page.

Masti 365 offers multiple roulette variants including European Roulette (single zero, better odds for the player), American Roulette (double zero), and French Roulette (with La Partage rule). Live dealer roulette tables feature real wheels spun by professional croupiers in studio settings, streamed directly to your device. Speed Roulette and Immersive Roulette variants are also available. All roulette games accept PKR bets. Visit the Roulette page for a full breakdown of variants and betting options.

Log in to your Masti 365 account and navigate to the Poker section. You will see a list of available cash tables and upcoming tournaments, sorted by stake level. Click "Sit" on any cash table to join with your Masti 365 wallet balance — the buy-in is deducted from your account. For tournaments, click "Register" and your entry fee is reserved. Cash tables run 24/7 in Texas Hold'em format. Tournaments run on a published schedule with guaranteed PKR prize pools. See the Poker page for current schedules.

When you register on Masti 365 and make your qualifying first deposit, your welcome bonus is credited automatically — no promo code is needed. The bonus appears in your account within a few minutes of the qualifying deposit being confirmed. Specific welcome bonus terms, including the minimum deposit threshold and wagering requirements, are displayed on the Promotions page after you log in. We display bonus terms in full before you opt in — no surprises. Bonus balances are shown separately in your wallet so you always know your real money balance.

A wagering requirement (also called a rollover) means you need to bet the bonus amount a certain number of times before you can withdraw winnings generated from that bonus. For example, a Rs 1,000 bonus with a 5x wagering requirement means you need to place a total of Rs 5,000 in qualifying bets before the bonus winnings can be withdrawn. On Masti 365, your real-money balance is always separate from your bonus balance and can be withdrawn at any time. Wagering progress is tracked in real time in the Promotions section of your account settings.

Beyond the welcome offer, Masti 365 runs a range of ongoing promotions for Pakistani players including: weekly deposit reload bonuses, cricket loss cashback during major series, free rounds on Aviator for reaching activity milestones, PSL season special markets with enhanced odds, poker tournament entry packages and a referral programme. All promotions are listed in the Promotions tab after login. Promotional terms are displayed in full before you opt in. If you have a referral code, enter it at the third step of the registration process to ensure the bonus is applied correctly.

Yes. Masti 365 uses 256-bit SSL encryption on all data transmissions — the same standard used by Pakistan's major commercial banks. Your personal and financial data is never sold or shared with third parties. All casino games use certified RNG (Random Number Generator) technology from independently tested providers. We recommend enabling two-factor authentication (2FA) on your account for an additional layer of login security. If you notice any suspicious activity on your Masti 365 account, contact support immediately via live chat or support@masti365.ws.

Log in to your Masti 365 account and go to Account Settings → Security. Toggle on "Two-Factor Authentication." You will be prompted to confirm your Pakistani mobile number — a one-time PIN will be sent to verify it. Once enabled, every new device login will require both your password and a fresh PIN sent to your phone. This prevents anyone who obtains your password from accessing your account without physical possession of your registered mobile device. We strongly recommend all Masti 365 players enable 2FA.

Masti 365 collects only the personal data necessary to run your account, process transactions and comply with identity verification requirements. We do not sell, rent or share your data with third-party marketing companies. Your data is stored on encrypted servers with access restricted to authorised personnel only. You have the right to request a copy of the data we hold about you or to request deletion of your account data by contacting support@masti365.ws. Full details are available in our Privacy Policy.

Masti 365 offers six responsible gaming tools, all free and available instantly from Account Settings → Responsible Gaming: (1) Deposit Limits (daily, weekly, monthly); (2) Loss Limits (daily, weekly, monthly); (3) Session Time Limits (automatic logout after a set duration); (4) Reality Checks (pop-up notifications during long sessions); (5) Temporary Self-Exclusion (24 hours to 6 months); (6) Permanent Self-Exclusion (account closed permanently). Lowering a limit takes effect immediately. Temporary exclusions cannot be reversed early by design. Visit our Responsible Gaming page for full details.

Log in to your Masti 365 account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a temporary period (24 hours, 7 days, 30 days, 90 days or 6 months) or permanent exclusion. The exclusion activates within minutes. Any real-money balance in your account at the time of permanent exclusion will be returned to your verified payment method. During a self-exclusion, you will not be able to log in, deposit or bet on Masti 365. If you need to self-exclude urgently and are struggling to access the settings, contact support@masti365.ws immediately and we will action it within 30 minutes.

If you are concerned about your gambling habits, please use the Masti 365 self-exclusion or deposit limit tools immediately — they are available 24/7 from your account settings with no questions asked. Our support team at support@masti365.ws is trained in responsible gaming and can assist you without judgement. Common warning signs include chasing losses, gambling with money set aside for bills, hiding betting activity from family, or feeling unable to stop. Early action is always the best action. Please read our full Responsible Gaming page for a detailed self-assessment quiz and support information.

The minimum age to register and play on Masti 365 is 18 years old. We verify age as part of the KYC process before processing your first withdrawal. If an account is found to belong to someone under 18, the account is suspended immediately, all bets are voided, and the original deposit is returned. If you share a device with younger family members, please enable device-level parental controls to prevent access to the Masti 365 platform. We take underage gambling prevention extremely seriously.